Return Policy
◄ Ship worldwide and due to high order demand, please expect shipping delay.
◄ Pre-order item normally cost 3-5 months for production. Product is subject to the final version rather than prototype or promotional pictures. APPortfolio can not cancel any order. No refund and no exchange allowed.
◄ Packaging such as box and related material are for product protection purpose only. APPortfolio will not exchange/return an item due to defective/damaged packaging.
◄ Our products made in limited quantity and are often hand-painted or hand-assembled, slight imperfections are normal with this kind of products, if there are significant defect right out of the packaging material (e.g., it's broken, has missing parts, etc.), pls return within 7 days of receiving your original order. (Not your unbox date.) We 're happy to fix for you or replace a new one if there's any, which depends on the stock status, and we'll only send your replacement to the original delivery address after your return of damaged product.
◄ Fixing normally takes 3-6 months depends, importantly, please attach order number, name, address, telephone in returned box for us to identify.
◄ The goods returned are your responsibility until they reach our warehouse, so make sure it’s packed up properly. And depending on the options available in your country, you'll be responsible for the cost of returning any imperfect items.
◄ Delivery fee and Imported local tax should be paid by customers. This applied for all occasions including replace items or damaged return item.
◄ APPortfolio can not cancel any made order. No refund, no exchange.
◄ Kindly remind that please pick up the phone when courier call, if the merchandise fail to deliver and item return to our warehouse then order will be canceled with charge 30% total amount of order.
◄ Shipping fee charged including “handling fee” and “post fee”.
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