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TERMS AND CONDITIONS

 

限購一人一只的商品Artox於下述情況有權單方面取消您的訂單,如您已付款,Artox會通過原付款平台退回已支付的款項,您無需承擔其他責任。情況包括:

 

l   客戶購買資格及訂單成立APPortfolio保留最終決定權

l   使用機器人、外掛軟體、自動儀器等類似技術手段侵入Artox系統進行開立帳戶、下單或付款等行為,影響其他用戶購買或Artox正常銷售秩序的. 一旦發現此種情況,Artox除取消訂單以外,將另外永久性關閉您的會員帳戶。

l   購買此產品是為代購轉售

l   未在規定時間內成功付款

l   經Artox判斷,屬於同一人購買多件此特別版產品(例如:多人使用同一張信用卡或第三方付款帳戶、多張訂單發貨到同一位址等)
 

Artox has the right to unilaterally cancel your order under the following circumstances, and if you have already made a payment, Artox will refund your payment through your original payment platform and without incurring any liabilities:

 

l   We reserve the right to final order confirmation.  

l   The use of robots, software plug-ins, automated equipment and other similar technologies to invade into the Artox system to create accounts, make orders or make payments, which affect the purchasing activities of other users or the normal orderly sales of Artox products. In case of any such situation, Artox will cancel the order, and may also permanently close your account with Artox.

l   The purpose of purchasing the product is for resale.

l   The payment is not successfully completed within the specified time.

l   Artox finds that one person is making multiple purchases of the Product. (For example, use of the same debit card or third-party payment account by multiple purchasers, multiple orders shipped to the same address, etc.).
 
如有任何爭議,Artox將保留最終決定權。
In case of any dispute, Artox reserves the rights of final decision.

 

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|  NO REFUNDS WILL BE GIVEN ON ANY PURCHASES.


|  Cancellation is not allowed once the order and payment have been confirmed/verified by us.


|  All products must be checked after the received of the Product. Any damage claimed after 1 week of the received of the product will not be accepted.


|  Valid damaged claim will be arranged by replacement or refund subject to the product availability.


|  Artox Group Limited reserves the right to arrange replacement or refund. For replacement, customer will be responsible for paying his own shipping costs for returning the items.

 

|  Some of the products are hand-made and the product details may vary depending on specific models.


|  Due to continuous product improvement, we reserve the right to change product specifications or designs from time to time without notice.


|  Pre-order items take 3-6 months for production. For some of the special items, please refer to our announcement on our website for the latest update.


|  All packaging serves to protect the product from damage. It is not belonged to the part of the Product, we are not responsible for any damaged on the packaging.


|  Fine scratches may remain on the surface. Please note that this is part of the product characteristics and is not subject to any replacement.


|  Delivery Charges is not included in our prices. Any customs fees or import tax inc


 

urred during shipping, customer are responsible to those payment.


|  We will not be responsible for delays caused by customs or postal or courier services.

 

|  Artox Group Limited is not responsible for any lost or stolen packages confirmed to be delivered to the address entered for an order.

 

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Material, Colour & Wood Disclaimer

 

Information and Disclaimer on Our Wood Products

  1. Wood is a natural product that responds to temperature and humidity variations by expanding and contracting. Sometimes these changes may be noticeable in the physical appearance of the product.
  2. Although every care is taken to ensure our products are able to handle temperature and humidity changes, the conditions of your home can affect the wooden products you buy from us. Your items can experience small movements and cracks as it adjusts - this is not a fault, but a natural occurrence within the fibers of a natural product.
  3. Like all natural materials, wood has inherent disparities in colour and grain pattern because of variations caused by nature, over which the supplier has no control.
  4. We advise you to keep the product in consistent, stable conditions to minimize the effects of temperature and moisture change in the atmosphere. For example, avoiding placing the product close to a heat source such as a radiator or oven will go a long way to ensuring the longevity of the product.
  5. As wood is a natural material, every piece of wood product will appear slightly different in finish either in colour or pattern of wood. Artox Group Ltd. can not warranty color, grain, or texture of wood.

 

Information and Disclaimer on our Paints and Product

 

Every care is taken to ensure a good paint finish on our products. Most of our products are finished by brush and hand unless otherwise stated, and might, therefore, contain signs of this manual process, including brush marks and other blemishes.

 

Information and Disclaimer on Our Colour

Actual colours may vary due to products being made to order. It’s important to note that swatches may look different on a real product than what you see on your computer monitor. This is due to the fact that every computer monitor has a different capability to display colours and that everyone sees these colours differently.

We try to edit our photos to show the products as life-like as possible, but please understand the actual colour may vary slightly from my monitor.