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Terms and Conditions


|  NO REFUNDS WILL BE GIVEN ON ANY PURCHASES.


|  Cancellation is not allowed once the order and payment have been confirmed/verified by us.


|  All products must be checked after the received of the Product. Any damage claimed after 1 week of the received of the product will not be accepted.


|  Valid damaged claim will be arranged by replacement or refund subject to the product availability.


|  Artox Group Limited reserves the right to arrange replacement or refund. For replacement, customer will be responsible for paying his own shipping costs for returning the items.


|  Some of the products are hand-made and the product details may vary depending on specific models.


|  Due to continuous product improvement, we reserve the right to change product specifications or designs from time to time without notice.


|   Pre-order items take 3-6 months for production. For some of the special items, please refer to our announcement on our website for the latest update.


|   All packaging serves to protect the product from damage. It is not belonged to the part of the Product, we are not responsible for any damaged on the packaging.


|  Fine scratches may remain on the surface. Please note that this is part of the product characteristics and is not subject to any replacement.


|  Delivery Charges is not included in our prices. Any customs fees or import tax incurred during shipping, customer are responsible to those payment.


|  We will not be responsible for delays caused by customs or postal or courier services.


|  Artox Group Limited is not responsible for any lost or stolen packages confirmed to be delivered to the address entered for an order.